Return of Personalized Products

In accordance with Article 48 of the Law on Consumer Protection, "in distance contracts, out-of-scope contracts, rights and obligations of the consumer, seller and provider, right of withdrawal, obligation to inform, delivery and other application procedures and principles are determined by the regulation." Based on this article, paragraph b of Article 15 titled "Exceptions of the right of withdrawal" of the Distance Contracts Regulation published in the Official Gazette dated 27.11.2014; "Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts: b) Contracts regarding goods prepared in line with the consumer's wishes or personal needs." It carries the provision.

As we have stated in detail in our Sales Contract and presented to your information above, you do not have the right of withdrawal regarding the personal products you have purchased, in accordance with paragraph b of Article 15 of the Distance Contracts Regulation.

In this context, as a rule, it is not possible to return personal products purchased after the sale, except for an error/deformation caused by production or delivery.


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